Q: Why are there only limited spaces available per session?
A: To help maintain social distancing measures, and due to equipment numbers.

Q: Why do I have to arrive within a specific time?
A: Our car park will only be opened for customers who have booked onto the next session to help alleviate the numbers in our small car park.

Q: Why can’t I launch my own kit at any time?
A: Day Launch is only offered at certain times to control the numbers of people at the centre and on the lake.

Q: Why do I have to book online?
A: Bookings must be made online to control numbers of people at the centre and on the lake.

Q: What if I am late for my session?
A: You will be allowed on the water for the remainder of your session.

Q: Can I change my booking on arrival?
A: No changes will be allowed to be made on the day of the booked session.

Q: Do I need to fill in a registration form for open water swimming 
A: No, all of the required information is filled in whilst booking, agreeing to the Ts & Cs includes the waiver details.

Q: Can I book multiple people to use the same piece of equipment?
A: Yes. However all bookings are per person so each person must book and pay even if you intend to share the same piece of equipment, unless booking a double kayak.

Q: Can I book my children onto a Session.
A: Yes, children 8 years of age and over can be booked onto an instructor lead session, or Craft Hire/ Day Launch. For Craft Hire and Day Launch they must be accompanied by an adult over 18 on the water and booked on as an extra person on your order. Children aged 16 and over can be on the water unaccompanied, but must have a guardian on the Activity Centre. Children under 8 are Free but must go on the same piece of equipment as an adult over 18.

Q: Can I transfer my booking to another person?
A: No, all bookings made through the website are person specific.

Q: Can I cancel my booking?
A: Yes, a booking may be cancelled at any time however bookings cancelled 24 hours prior of the activity start date will not be eligible for a refund.

Q: Can I alter the date of my booking?
A: Yes, you can alter your booking in the “My Account” page if the date is available.

Q: What craft am I allowed to bring to Launch myself?
A: All craft are permitted as long as they are not: motorised, an inflatable dinghy, or pool toys/floats. All craft are subject to refusal for launch by HLAC staff.

Q: Will the session still go ahead if it's raining? 
A: Yes, all sessions will go ahead in most weather conditions, except for Thunder and Lightning and also gale force winds.  If Horseshoe Lake make the decision to cancel your activity will be re-scheduled.

Q: Why can’t I swim in the Lake?
A: Swimming is not permitted in the Lake outside of our organised Open Water Swimming sessions, as there is no safety supervision.

 

COVID-19 FAQs

Q: Which activities are available?
A: Our full range of activities are available, but are subject to Covid-19 Government Guidelines at the time of booking.

Q: Is the equipment covid safe?
A: Yes, all our equipment is cleaned in-between each use!

Q: Why are there only limited spaces available per session?
A: To help maintain social distancing measures, and due to equipment numbers.

Q: Can I use the toilets and changing rooms?
A: No, there is no entry to the building to assist with social distancing, and COVID-19 measures. Please arrive changed and ready for your session.

Q: Do I need to wear a mask?
A: Yes, if you are inside, or within close proximity of our staff or other customers.

Q: How many people can I bring with me to the lake?
A: You can bring a party size of up to 6 people including yourself until the rule of 6 is abolished outside!