Refund Policy

  • If, after acceptance of a booking, the Company receive less than fourteen days written notice of cancellation or reduction in numbers, the client will be liable to pay in full for the number of participants stated on the Booking Form.
  • Customer requested changes to the booking, within two weeks of the scheduled activity, will incur a £25 administration fee.
  • No compensation will be paid or refund given if cancellation or change by the Company is brought about by war, strikes, disaster, terrorist activities, fire, flood, industrial action, quarantine, weather or any other event outside the control of the Company.

Once your return is processed, you will receive an email stating that you have Lake credit with us, and you will have a limited time period to re book your Lake activity.