Terms & Conditions

TERMS & CONDITIONS

  • No contract exists between the Company, HORSESHOE LAKE, and the client until the Company has received the appropriate full payment for the booking detailed. No variation of these conditions shall form part of any contract between the Company and the client unless it is confirmed in writing by the Company and the client.
  • All payments for pre booked activities must be received 30 days prior to event, unless event is within 30 days all payments are due on booking.
  • All persons taking part in an activity at the Centre must be in good health and confident in deep water. Buoyancy aids must be worn at all times whilst in the vicinity of the water or on the pontoon. Shoes suitable for wet use must be worn at all times for water-based activities. Wetsuits should be worn when the air temperature is less than 12oC.
  • If weather conditions or any other circumstance make tuition difficult on the scheduled date, clients will be re-booked onto a mutually convenient date. Postponement or rebooking is at the discretion of Freetime Leisure (Watersports) Ltd. only. Customer requested changes to the booking, within two weeks of the scheduled activity, will incur a £25 administration fee.
  • All courses and activities are subject to change according to weather, programming requirements and a satisfactory number of participants.
  • If after acceptance of the booking the Company agrees with the client to alter any aspect of the booking, the Company shall make best endeavours to effect such alteration. If, for any reason the Company is unable to do so, the client shall be bound by the original booking and number of participants advised.
  • The Company reserves the right to exclude or refuse any person at any time prior to or during the activity or course if, in the Company’s opinion, that person’s condition or behaviour is not compatible with the general enjoyment and well-being of other customers or the satisfactory administration of the activity. In this instance the Company will give no refund of the cost of the course or activity.
  • If, after acceptance of a booking, the Company receive less than fourteen days written notice of cancellation or reduction in numbers, the client will be liable to pay in full for the number of participants stated on the Booking Form.
  • No compensation will be paid or refund given if cancellation or change by the Company is brought about by war, strikes, disaster, terrorist activities, fire, flood, industrial action, quarantine, weather or any other event outside the control of the Company.
  • The Company shall not be liable for any loss or damage to any property of any person undertaking an activity or any loss, delay, inconvenience, fatal or other injuries or illness suffered by that person unless caused by proven negligence of the Company or its employees.
  • All participants must also comply with Lake User Regulations and any verbal directions given by the Centre staff.
  • On occasion, photographs are taken of people participating in the Centre's activities for promotional purposes. If you do not wish photographs of you, your child or anyone in your party to be used for promotional purposes please inform your Instructor on the day and opt out using the Personal Information Form provided.
  • In the case of Horseshoe Lake Activity Centre being hired for exclusive use, access to facilities will be restricted only to people involved with that booking.

 

ACKNOWLEDGEMENT OF RISK

  • Horseshoe Lake Activity Centre accepts its responsibility to make its courses as safe as is reasonably practicable. However, adventurous activities are inherently hazardous and cannot be completely risk free, however hard we try.
  • Accidents can happen without any contributory negligence from the centre or its staff. The centre can accept no responsibility for loss or damage to personal property or for personal injury not arising as a result of its own act or default.
  • I understand and accept the above statements and accept that I have a responsibility to take careful note of instructions and to act in a way that will minimise the likelihood of injury. I am fit for the course and will inform the centre before the course of any special medical conditions that might affect my safety.

 

LAKE USER REGULATIONS

  • These Regulations concern the relationship between Horseshoe Lake Activity Centre customers and the Management Company FREETIME LEISURE (WATERSPORTS) LTD. operating the Centre on behalf of Bracknell Forest Council.
  • All Lake Users must comply with the following:
  • Launching is not permitted from anywhere other than the official launching area as directed by Centre staff.
  • Unauthorised interference with any safety equipment provided by the Centre for the benefit of lake users is prohibited. Legal action may be taken against anyone found causing wilful damage to lifebelts or other life-saving equipment.
  • Access to the lake or Centre premises outside of the official Centre opening hours is prohibited.
  • Angling is not permitted on the lake. Any interference with, or harassment of wildlife on the lake and its surroundings may be a criminal offence under the Wildlife and Countryside Act 1981.
  • Dinghies with stepped masts are only to be transported within the launching area and the Boat Park. Stepped masts are not permitted in the car park due to the proximity of overhead power cables.
  • Smoking is only permitted in designated smoking areas.
  • Observe Lake Evacuation signals as directed by staff.
  • Observe any request from Centre staff to avoid certain areas of the lake, as far as is reasonably possible.
  • Clients and other guests use the lake, facilities, storage areas and car park entirely at their own risk and the company accepts no responsibility for loss or damages whatsoever or howsoever caused.

Refund & Cancellation Policy

  • If, after acceptance of a booking, the Company receive less than fourteen days written notice of cancellation or reduction in numbers, the client will be liable to pay in full for the number of participants stated on the Booking Form.
  • No compensation will be paid or refund given if cancellation or change by the Company is brought about by war, strikes, disaster, terrorist activities, fire, flood, industrial action, quarantine, weather or any other event outside the control of the Company.

Covid Amendment 28th May 2020

Casual Hire

Horseshoe Lake Activity Centre accepts its responsibility to make its activities as safe as is reasonably practicable.  However, adventurous activities are inherently hazardous and cannot be completely risk free, however hard we try.  Accidents can happen without any contributory negligence from the centre or its staff. The centre can accept no responsibility for loss or damage to personal property or for personal injury not arising as a result of its own act or default.

I understand and accept the above statements and accept that I have a responsibility to take careful note of instructions and to act in a way that will minimise the likelihood of injury. I am fit for the activity and will inform the centre before participating in the activity of any special medical conditions that might affect my safety.

Open Water Swimming

You must understand the dangers associated with swimming in open water, including the potential for serious personal injury, death and loss of property and thereby agree to assume all associated risks.

You hereby waiver any and all rights of action against HLAC for injuries or other actionable events, arising out of your use of facilities at Horseshoe Lake Activity Centre.

You agree to release, discharge, indemnify & hold harmless HLAC from any liability arising there from, to defend any action of proceeding against HLAC as a result thereof, and to indemnify HLAC against any liability or expense incurred by it as a result thereof


Covid 19
 
Covid 19 and government guidelines have changed how we operate on a day to day basis at Horseshoe Lake Activity Centre, all of our new measures are clearly laid out on the website, any uncertainty can be cleared up by a member of Horseshoe Lake Activity Centre staff.
You the customer must follow instructions as laid out on our website product pages, signage at the centre and any instruction given by a member of Horseshoe Lake Activity Centre staff in regards to our efforts to conform with social distancing guidelines.
Any customer or visitor not following the social distancing guidelines may be asked to leave and or banned from Horseshoe Lake Activity Centre site and any future bookings revoked.